Return/Refund/ Cancellation Policy:
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email tony@clubcrafters.co.uk
All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s.
Goods must be returned complete (including all packaging, cables, manuals, promotional gifts, CDs etc for that product).
All returned goods must be authorised and an eRMA (electronic Returns Materials Authorisation) form included with the returned product. Goods will be rejected without a valid Clubcrafters.co.uk eRMA number clearly marked on the postage packaging.
All goods must be returned within 7 working days of the eRMA issue date.
Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, the supplier shall refund to you the reasonable return shipping costs you have incurred.
Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.
To request an eRMA please see the returns section under 'Your Account'.
Returning Unwanted Items:
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your eRMA within 7 days of receipt. The goods must be in 'as new' condition when returned. 'As new' means the Goods have not been used, are returned in the same condition as originally delivered, are in fully saleable condition, with all software and product seals intact and the packaging of the goods must be unmarked and undamaged.
Once the goods have been received at Clubcrafters.co.uk we will issue a full product refund to the original payment method. Carriage costs for dispatch and returning the goods are your responsibility.
Returns should be made in the original, undamaged packaging and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Faulty products in the first 30 days:
Firstly, please contact the manufacturer (via the 'support' link at the top of this page), to obtain a case reference number. Then log into 'your account' to raise an eRMA, giving us a description of the fault, together with the manufacturer case reference number.
Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, the supplier shall refund to you the reasonable return shipping costs you have incurred.
N. Ireland, Scottish Islands, Isle of Man & Isles of Scilly By noon £29.95
If the goods are faulty
We will send you a replacement unit or offer a refund
We shall refund to you the return shipping costs you have incurred based upon the Royal Mail Standard Parcel Service rates.
If the items are not faulty or misdescribed
We will provide you with a test report
You are responsible for any collection or return delivery charges incurred
Faulty products after 30 days:
If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible.
If this unfortunately should happen, you can either return the item to the manufacturer or Clubcrafters.co.uk though in most cases it is speedier to return the item to the manufacturer directly as they offer product warranties and may be able to offer on-site replacements.
Privacy Policy:
This privacy statement applies to the web site of:
ClubCrafters.co.uk
Gatton Bottom
Reigate
RH2 0TU
United Kingdom
Phone: 07973 891 619
E-mail: tony@clubcrafters.co.uk
We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. the use of your personal data in a form consistent with this privacy policy. Please take the time to review this document.
We collect information for the following purpose(s):
› Processing and delivering orders
› Completing or supporting an activity
› Web site and system administration
› Research and development
› Research, analysis, reporting
› Build records of individual visitors
› Contacting our visitors (except via telephone) for promotion of the site or products (Optional)
Who has access to the information we collect?
› Ourselves - To assist in the fulfillment of customer orders.
› Third party organizations purely for the purpose of processing orders (eg. Couriers, Payment Processing)
Of the information we do collect, we allow our visitors the following access to their information:
› Contact, Address and other information (such as :Name, Address, Email etc)
› Order History
› Returns History
› Email Subscriptions (If applied for)
Financial information:
› credit or debit card numbers and Detail
* (we dont store your any financial information at our website)
Use and disclosures
We understand and share your concern about privacy. We want to assure you that clubcrafter respects your privacy. When an order is placed, we collect basic information including your name, home address, phone and email address. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (Freight carriers, shipping companies and Product Manufacturers) strictly to process and ship your order.
We do not include you in our mailing lists unless you subscribe yourself to Clubcrafter newsletter.
We will not sell, trade or rent your Personal Information without your prior consent.
Cookies and other technologies
As with many Websites, the Site uses standard technology called “cookies,” which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies are not used to store any personally identifiable information. We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages and date/time stamp data.
Security
We will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our Site and to protect such information from loss, misuse and unauthorized access, disclosure, alteration or destruction in accordance with this Privacy Policy and the Terms of Use. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, email sent to or from this Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, usernames, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.
Commitment to children
Clubcrafters does not target its web site to children, and we will never knowingly collect personally identifiable information from children without obtaining prior verifiable parental consent. We ask that children have their parents review our Privacy Policy and complete the registration process for their children. If we become aware that a subscriber is under the age of 14 and has registered without prior verifiable parental consent, we will remove their personally identifiable information from our files.
How to contact us
If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by submitting Contact Us form. If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by submitting Contact Us form.
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice and will apply to all users of our website.
If you believe that our web site has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
Delivery Options and Charges - UK
Delivery options available vary depending on the package weight and delivery destination. Below a list of all delivery options. We use Initial Citylink as our courier delivering goods. The delivery charges are often changes and we reserve the right to change according to the market trend and changes made by our suppliers and couriers. Any changes in delivery charges will be displayed here and on your order.
Please Note:
All delivery charges for UK, Northern Ireland and Isle of Man are subject to VAT @17.5% in addition to the price shown.
Per 10 Kilo:
Next day £7.25 + .30p Per Kilo
Next day afternoon (12-6) £13.50 + .45p Per Kilo
Next day by noon £13.50 + .45p Per Kilo
Next day by 10.30am £18.50 + .70p Per Kilo
Next day by 9.00am £27.50 + .85p Per Kilo
Next day by 7.30am £39.00 + 1.60p Per Kilo
SATURDAY By noon £29.95
N. Ireland, Scottish Islands, Isle of Man & Isles of Scilly By noon £29.95
UK Deliveries are FREE if order value more then £ 100
Outside UK Deliveries, please email.
